Any home or business owner should have a trusted plumbing company they can call when their plumbing goes sideways. Whether you’re dealing with clogged drains or cold showers, the sooner you fix the problem, the less expensive plumbing repairs will be. There are many plumbing repair technicians available — how do you know you’ve found the right one?

There’s nothing more frustrating than hiring a plumber only to find out they’ve done a subpar job, forcing you to call them back or find a different plumber. Knowing who to call will prevent unnecessary expenses and disruptions to your lifestyle quality and health. Don’t waste time and money on poor technicians! Invest in a trusted company to keep your spaces feeling comfortable year-round. This article explores the top signs of a trustworthy plumbing company, so you can access the support you need for a reasonable price.

They’re Very Responsive

Your first impression — and a telling sign of a quality company — is how responsive they are to your initial call. A plumbing maintenance company’s rate of response telegraphs how committed they are to meeting their customers’ needs. If they’re difficult to get ahold of, it’s likely that the rest of their service, from estimates to maintenance completion, will feel like pulling teeth.

Their communication style is also telling. If they’re polite and helpful, odds are they will be friendly and reassuring on the day, putting you at ease when they arrive. You can learn a lot about a plumbing repair company by conversing with them! Trust your first impression, and don’t waste time with a company that doesn’t respect yours.

They Arrive on Time

Prompt arrival is an essential aspect of quality services. If your plumber arrives late, they waste your time and add unnecessary frustration to an already stressful experience. A reputable company like ProFlo employs effective time management strategies, ensuring that our technicians arrive on time for every appointment. Homeowners can relax knowing their plumbers will keep to the agreed-upon schedule, preventing disruptions to their daily routines and ensuring efficient service from the very beginning.

They Don’t Use Unnecessary Jargon

Plumbing maintenance requires a nuanced understanding of highly technical systems and service-specific jargon. Unfortunately, most home and business owners won’t understand this insider lingo, making it difficult to know whether their estimate is fair. A reputable plumbing repair service will translate these estimates so they’re easy to understand, helping customers to make informed decisions.

At ProFlo, we understand that our customers won’t have the same in-depth knowledge that we do. That’s why we provide precise, understandable estimates that don’t use unnecessary jargon, so you can feel confident in the service you’re receiving!

They Provide Transparent Estimates

Estimates are a common aspect of any reputable plumbing repair company. Before completing service, a professional technician will inspect your plumbing system and draw up a detailed estimate, including any parts needed, estimated time required, and hourly rates. The estimate allows homeowners to make an informed decision and sets their expectations. A trustworthy plumbing technician won’t deviate from the work described in the estimate or will only do so after receiving your express permission.

They Have Good Online Ratings

If a plumbing company provides consistent quality services to its customers, it will have positive online ratings and reviews. This digital word of mouth is often the best way to know whether a company is worth investing in. It also offers a peek into what it will be like to work with a given plumbing repair company. While testimonials are often cherry-picked by the company, online reviews on third-party sites are typically honest reflections of a customer’s experience.

Keep in mind that even the best plumbing technicians will have the occasional disappointing review. If a company has nothing but positive online reviews, this could be a red flag that some of their reviews are fake and the company isn’t trustworthy. A reputable plumbing repair company will typically have overwhelmingly positive reviews, a few negative reviews, and will address its customers’ concerns with honesty and integrity. These companies are worth investing in, as they care about their customers’ satisfaction.

ProFlo Can Solve Your Plumbing Problems

If you need help fixing a clogged drain, malfunctioning toilet, or outdated water heater, the expert technicians at ProFlo can help! We offer reliable plumbing maintenance services with thorough inspections and detailed estimates. We’ll come to your home to complete reliable repairs with an efficient, time-saving process. Don’t let plumbing troubles get you down! Call ProFlo today at 951-694-1300 or contact us online for a free quote!